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 FAQ! 

Need help? We got you, boo.
  • How and where are your products made?
    All of our pieces are sewn by hand at our home-based atelier.
  • Where are you based?
    We are physically based in New York, Massachusetts, and Connecticut.
  • What is your shipping policy?
    Currently, we are only offering domestic shipping. This is due to efforts in expanding, as well as Covid-19 safety. We ask that you give us at least two weeks, and at most three, to complete and ship your package, as each piece is made-to-order, by hand, and with extreme attention to detail.
  • Do you offer express shipping?
    Due to the current high-volume of orders, we do not offer any express shipping. Please place your order in a timely fashion wth respects to any future events you have planned.
  • What is your return policy?
    Currently, we do not accept returns or exchanges except in the case of the customer recieving a damaged or incomplete package. Please refer to the size chart provided at the bottom of the site to ensure correct fitting.
  • Can I cancel my order?
    Due to the current high volume of orders, we do not offer cancellations or refunds. Thank you for understanding.
  • Will I recieve a confrmation email for my order?
    You should recieve a confirmation email shortly after your order has been verified. Be sure to subscribe to our forum in order to easily access emails and communicate with our customer service team. If you are not subscribed and are having trouble locating your email confirmation and tracking number, check your JUNK and SPAM folders for any missed 'hadiyakimstudios@gmail.com' updates.
  • What payment methods do you accept?
    We accept credit and debit card payments. You may also checkout through PayPal.
  • How can I inquire about Hadiya Kim Studios styling and wardrobe services?
    Please email us at 'styledbyhadiyakim@gmail.com' with your specific inquiry. Be sure to include your full name, phone number, email, hip/bust/waist measuments (in inches), shoe size, and budget. If you do not know how to take your own measurments or need assitance in doing so, check our 'DIY' Instagram Story Tab for a quick picture tutorial.
  • How can I contact you?
    You can reach us through our instagram @hadiyakimstudios, or through our member dashboard once you subscribe to our forum and become and official #ItGirl. For styling services, send us an email at 'styledbyhadiyakim@gmail.com'. To reach our Blog Editor, email 'HKS.IrisS@gmail.com' with your resume. (Monday through Friday from 10 a.m to 5 p.m EST.) For customer service, feel free to reach out to us through our official Instagram account, or email 'HKS.CustomerCare@gmail.com'.
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